Compassionate, expert advice to help you navigate care with clarity.

When care becomes a concern — whether for yourself or someone you love — knowing where to start can feel overwhelming. Our Care Guidance Call is designed to remove that uncertainty. In a friendly and focused 60–90 minute phone or video consultation, you'll speak with an experienced My Care Direction Advisor who will:

• Listen carefully to your situation, concerns, and goals

• Explain the different care options available to you

• Provide clear, impartial advice that aligns with your needs

• Help you avoid common pitfalls and unnecessary costs

• Signpost to trusted professionals or services if needed

You’ll also receive a personalised written summary, including tailored recommendations, resources, and a practical action plan you can follow at your own pace.

Whether you're planning ahead, facing a sudden health change, or simply want peace of mind, this one-off session offers confidence and clarity without any obligation to commit to further services.

WHAT'S INCLUDED

• 60–90 minute phone or video consultation with a dedicated Care Advisor

• Person-centred review of needs, preferences, and concerns

• Clear explanations of care pathways and funding options

• Personalised written summary and step-by-step action plan

• Recommendations for appropriate local or national services

IDEAL FOR:

• Individuals needing support to navigate care choices

• Family members trying to plan next steps for a loved one

• Professionals supporting clients through life transitions

THE PROCESS

STEP 1 - Book your consultation online or by phone.

STEP 2 - We’ll send you a short questionnaire to help us prepare.

STEP 3 - Meet your Care Advisor via phone or video call.

STEP 4 - Receive your tailored Care Guidance Summary Report.

STEP 5 - Optional follow-up or signposting to additional services if needed.

Empowering you to make confident care decisions — with warmth, clarity, and professional insight.