“We did appreciate the help with ‘future proofing’ our home... It means we can comfortably stay here as long as we wish, even if we suffer mobility problems in the future.”
Mr & Mrs H
Data Analyst
“My husband and I would like to thank you so much for all the help we have received regarding an elderly friend of ours. Unfortunately, due to not having any family, he was struggling to find some support until “My Care Direction” came along. Our consultant was able to help us with finding the best care for his needs and point us in the right direction. Without your help in this matter, we don’t know what we would have done. We are eternally grateful for all you have and are continuing to do.”
Mr & Mrs S - Powers of Attorney
Sales Executive
“We were recommended by friends who had two bathrooms designed... We fell in love with their designs so asked for a visit. As an older couple we were concerned with our safety.… Our consultant was respectful and kind as he walked us through a safer yet modern design...we are so happy with the finished product....”
Mr & Mrs F
Sales Executive
Customer Reviews
For Businesses
Professional Healthcare Navigation Services for Businesses
Independent care support for professional advisors and their clients
Are you a solicitor, accountant, estate planner, financial adviser, or professional service provider supporting clients with care-related challenges? We work alongside you to offer expert, independent guidance that protects your clients’ wellbeing — and your time.
We help clients navigate health and social care systems, resolve family concerns, and ensure they make informed, confident decisions. Whether you need occasional guidance or ongoing collaboration, we’re here to enhance your client service with clarity and care.
Client-facing care advice and representation
Attendance at key meetings (in person or virtual)
Independent assessments and care reviews
Ongoing wellbeing monitoring and reporting
Mental capacity assessments & LPA certificates
Research and coordination on your behalf
“I’m not sure what I need yet — I just want to talk it through with someone who understands care and can point me in the right direction.”
How We Can Help
We explain entitlements clearly and coordinate care plans that align with financial goals — all while protecting your client’s wellbeing.
For Financial Advisers
Independent care guidance that complements your financial planning service.
We provide in-depth advice on care options, costs, and entitlements so that your clients can plan with confidence. Our service helps you address the practical care aspects that affect financial decisions.
Includes:
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Tailored care pathway planning
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CHC funding, means testing & allowances
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Liaison with family or POAs
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Ongoing monitoring and reporting
Ideal for financial planners supporting clients facing care transitions.
“We’d just lost mum — we weren’t sure what support dad needed, or even how to start looking.”
How We Can Help
We step in with gentle, expert support to help families navigate their new reality. Whether it’s arranging extra care or helping with benefits and forms, we make sure no one feels alone in the weeks after a funeral.
For Funeral Directors
Sensitive, seamless support for families navigating next steps after a death.
We offer compassionate follow-up for families needing care advice or practical arrangements after a bereavement. From housing changes to benefit reviews, we guide families through what’s next, ensuring no detail is overlooked.
Includes:
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Advice on post-bereavement care needs
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Referrals for legal, housing, or social care help
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Support with funding reviews or benefits
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Signposting for counselling or carer support
Ideal for Funeral Directors supporting families beyond the funeral.
“We were grateful for the hospice team, but planning what came next felt overwhelming.”
How We Can Help
We complement hospice care with thoughtful, independent advice — guiding families through what’s next, and helping them take confident steps, whether at home or in a care setting.
For Hospices
Guiding families toward future planning with empathy and clarity.
We help hospice teams extend their support by offering families independent advice on long-term care, legal matters, or funding. Our service ensures that planning ahead never feels rushed or impersonal.
Includes:
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Guidance on long-term care options
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Support for families planning long-term needs
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Advice on POA, benefits, and housing changes
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Coordination with legal or care professionals
Ideal for hospices helping families make decisions with foresight and confidence.
“The care system is hard to navigate — we didn’t know what was available or how to access it.”
How We Can Help
We take time to explain options clearly, help with decision-making, and provide practical follow-through — so you can focus on coordinating the best care.
For Care Coordinators
Helping you deliver joined-up care with confidence.
We work with care coordinators across health and social care to ensure families understand their options and get the wraparound support they need. We provide clarity, act as an extra layer of advocacy, and make your job easier.
Includes:
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Impartial advice on care types and providers
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Family liaison and advocacy support
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Help with forms, funding, or safeguarding queries
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Joined-up action plans for complex cases
Ideal for care coordinators supporting families through life transitions.
“I’m the POA, but I don’t feel confident making care decisions on my own.”
How We Can Help
We provide expert, impartial advice and act as your care support partner — giving you clarity, confidence, and a record of sound decision-making in the person’s best interest.
For Power of Attorney
Helping attorneys meet their duty of care with confidence.
Acting as a Health & Welfare Attorney is a big responsibility — and we’re here to support you. Whether you need guidance, second opinions, or ongoing oversight, we help ensure your decisions are well-informed and in the person’s best interests.
Includes:
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Care guidance and option comparisons
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Independent assessments and reports
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Advocacy during reviews or disputes
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Regular updates and written documentation
Ideal for attorneys seeking reassurance, clarity, or independent input.
“We were updating a will and realised Dad needed more care support — but didn’t know where to start.”
How We Can Help
We offer expert advice and practical care coordination, ensuring your clients receive the right support at the right time — while you focus on their legal needs.
For Solicitors
Trusted care guidance for your clients when legal and care matters overlap.
We work alongside solicitors to provide reliable, independent care advice and case coordination for clients navigating later life, capacity issues, or complex family needs. We act as a trusted extension of your support.
Includes:
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Independent care assessments and option reviews
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Mental capacity liaison and support for COP3
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Accompanied visits and care vetting
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Reports to support LPA or Deputyship matters
Ideal for legal professionals supporting clients with life-changing decisions.
“Our client wanted to stay in their home, but needed help understanding their care options.”
How We Can Help
We help your clients make informed care choices that preserve autonomy and align with estate plans, while giving families reassurance and clarity.
For Estate Planners
Helping you ensure care choices align with legacy goals and future plans.
We work with estate planners to ensure that clients’ care needs are met without jeopardising their long-term intentions. Our input adds peace of mind for families and protects future plans.
Includes:
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Practical care and housing options advice
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Support aligning care decisions with will or trust plans
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Guidance on funding options and asset protection
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Ongoing monitoring where required
Ideal for estate planners ensuring continuity between today’s care and tomorrow’s wishes.
“My client was worried about care costs, but didn’t know which support they qualified for.”
How We Can Help
We explain funding options in plain English and help coordinate the best-fit care arrangements, so your client can plan ahead with clarity and confidence.
For Accountants
Supporting your clients with care planning that safeguards financial wellbeing.
When clients face rising care needs, their finances and decisions around long-term planning can become complicated. We offer a reliable bridge between financial advice and practical care planning.
Includes:
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Guidance on care fees and funding rules
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Practical options for care at home or in residential settings
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Impartial reports to support financial planning
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Liaison with attorneys, family or legal representatives
Ideal for accountants helping clients protect wealth while accessing the right care.
“They didn’t meet the threshold for social care but still needed help understanding options.”
How We Can Help
We bridge the gap between eligibility and need, supporting people with clear advice, advocacy, and practical planning.
For Local Authorities
Flexible care navigation and advocacy to supplement statutory services.
We work alongside local authorities to support families and individuals who may fall through the gaps. Whether you're under pressure or need extra capacity, our service is responsive and person-centred.
Includes:
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Client advocacy and care navigation
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Attendance at multi-agency meetings
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Monitoring of care quality and outcomes
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Safeguarding liaison and follow-up
Ideal for teams needing trusted independent input during complex or capacity-limited cases.
“The family were overwhelmed and delaying a decision that could really help their mum.”
How We Can Help
We step in with calm, informed support to help families feel confident in their choices — leading to quicker decisions and smoother transitions for all.
For Care Providers
Working with you to support families, avoid delays, and build trust.
We help care providers support prospective residents and their families through decision-making, funding queries, and transitions. Our independent advice can boost confidence and reduce delays.
Includes:
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Guidance for families on care pathways and funding
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Attendance at family meetings if requested
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Help with eligibility checks and advocacy
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Ongoing advice once a placement is made
Ideal for providers supporting new enquiries or complex admissions.
Need trusted care advice?
We’re here -get in touch
Whether you’re seeking care solutions for yourself or a loved one, we’re here to help. At My Care Direction, we make reaching out easy and reassuring.
Our team listens first, then provides clear, tailored next steps for your unique needs. Get real solutions, expert support, and genuine care — for individuals, families, and professionals.
Speak with experts who truly understand care challenges, funding needs, and sector demands.
Receive step-by-step help — from personal care to funding, care options, or business support.
Experience a warm, responsive team that puts people first — every family, client, or service.