Independent · no commission from any care provider · fees published
Professionals
Clear answers about care, from someone who’s been on every side.
We help families understand what care is needed, what the NHS or the council should be paying, and what to do next – then we do the parts you cannot do alone: the assessments, the appeals, the paperwork, the meetings. Fixed fees, published in full. No commission from any care provider.
- ✔ Registered nurse, 36 years in mental health, care homes and the NHS
- ✔ Independent – no commission, no referral fees, ever
- ✔ Every fee on one page before you ring
- ✔ Sussex, Kent and the South West in person · England-wide remote
What do you need help with?
You don’t need to know which service you need. Choose whichever sounds most like your situation.
Something has to happen this week
Hospital discharge, care needed now, a notice to leave, someone sectioned.
Should the NHS be paying?
Continuing Healthcare, appeals, retrospective claims and Section 117 aftercare.
Choosing the right care
Home care, live-in or a care home – assessed, shortlisted, visited, and the contract read.
The money, and the house
Who pays, fee increases, top-ups, the family home, regulated advice when it is needed.
Planning ahead
Lasting Powers of Attorney, capacity assessments, wills – done before they are needed.
Someone keeping an eye on things
Monthly oversight for families who live far away, and for attorneys and deputies.
I am a solicitor, deputy or provider
Capacity assessments, COP3s, welfare visits, expert reports, training.
I don’t know where to start
Two minutes, ten questions, and a plain-English next step.
Nineteen free checks. No email address. Nothing stored.
Every check gives you the answer on the screen and one next step. About a third of the people who then ring us are pointed to a free route and never pay us anything – and we say so on our standards page.
Should the NHS be paying?
Eight questions on whether a full Continuing Healthcare assessment should be requested.
What will care cost?
Weekly cost, how long the money lasts, which funding route to check.
Is this discharge safe?
Seven questions before you agree to a hospital discharge.
Which capacity assessment?
Single decision, two decisions, COP3, LPA-making – or a doctor.
Four steps, and a written document at every one
Free 20-minute call
What is actually happening, the single next step, and whether you need to pay anyone – in a written note the same day.
The right service, fixed fee
Only if it helps. Agreed in writing, with the turnaround stated. Never the cheapest; never a surprise.
The work
A nurse reads the records, sits in the meeting, writes the report or the appeal. You get a document you can forward.
Review, or stay close
A review touchpoint after every case; monthly oversight if you want a nurse keeping an eye on things.
Every fee on one page
Fixed fees exc. VAT, agreed in writing before any work starts. A few of the most-asked-for:
CHC, FNC, Section 117, Attendance Allowance and the means test – in writing, in five working days.
Independent view of the plan, the funding and whether it is safe – inside 48 hours.
The document every provider, funding application and later challenge is built on.
Full written merits report on a refused Decision Support Tool.
Single decision, MCA Code record, report in five working days. COP3 £450.
Prepared with the donor in one meeting, certificate provider included.
Francis, registered nurse
Thirty-six years in the care system: mental health nursing at the Maudsley and the Whittington, running and owning care homes, assessing capacity, sitting in Decision Support Tools and Section 117 reviews, and challenging funding decisions for families. My Care Direction exists because families kept asking the same question – “who can we trust who isn’t selling us a bed?” – and there was no good answer.
Samantha, co-founder, runs the practice and answers the phone. Every page on this site is written by Francis and reviewed by Samantha; the date is on each one.
Registered mental health nurse, PIN current, revalidated.
Professional indemnity naming capacity, COP3, LPA, CHC and s.117 work.
Not from care homes, agencies, advisers or solicitors. Why →
Eight rules, the registrations, and what we are not. Read them →
In person across Sussex, Kent and the South West. Remote across England.
Home visits, care home visits, assessments and meetings in East Sussex, Brighton and Hove, West Sussex, Kent and Devon. Everything written – appeals, entitlement checks, capacity assessments by video, contract reviews – anywhere in England.
You don’t need to know which service you need.
Just tell us what’s happening.
No pressure. No care-provider commissions. A written next-step note after every free call.